Date Reviewed: 03/16/2012
jmckeown from unknown Member Since: 02/28/2012 View Member's: Reviews	It is difficult to place a product into the shopping cart. On the printer, I couldn't find any way to do this except to click on "Customiize it" even though I did not need to customize it. Then, I tried to add 2 toner cartidges. That was impossible. I had to add 1 and add 1 more or add 1 and go into the shopping cart and change it to 2. I almost gave up and ordered items from some other manufacturer.	Overall Rating
Date Reviewed: 03/15/2012
mmcunningham1 from unknown Member Since: 03/05/2012 View Member's: Reviews	It may have been the time of day, but the processing, logging into the cart, getting the final tally just seemed to take longer that other sites i have use. I dont remember any notice that a signature would be required for delivery. There is still 1 piece I have not received and will have to pick up myself from the shipper.	Overall Rating
Date Reviewed: 03/15/2012
janicecrm870 from unknown Member Since: 02/27/2012 View Member's: Reviews	I found the entire process to be easy and helpful.	Overall Rating
Date Reviewed: 03/14/2012
Kendrazoe from unknown Member Since: 02/26/2012 View Member's: Reviews	good descriptions of products helped me decide which would be the best for me	Overall Rating
Date Reviewed: 03/13/2012
acord7119 from unknown Member Since: 02/25/2012 View Member's: Reviews	I was a little confused when trying to actually place my order I hit submit so many times I thought I was going to be charged for 3 laptops. At one point I had two exact laptops on the screen and left the site and came back and rebuilt the same system again. You may want to look into that for first time buyers from your site, have a popup window that says you need to hit submit order x amount of times before your order actually goes through. Well that's my two cents can't wait for my new system!! Amy Cordova	Overall Rating
Date Reviewed: 03/10/2012
aburg from unknown Member Since: 02/23/2012 View Member's: Reviews	Website was difficult to order ink cartridges. Hard to find cartridges first. Hard to locate how to get back to my cart while continung to shop. Difficult in the transaction process, tried to use my prefered account and instead of letting me enter my card number it had me put mothers maiden name and my soc and then said that I didn't have an account, tried to use a credit card that I had on file and it made me re-enter all the card info again (Not sure why I have it on file then). Overall I am glad I do not have to do this that often, only when my Dell ink runs out. May look for other options in the future.	Overall Rating
Date Reviewed: 03/10/2012
leshekalegare from unknown Member Since: 02/23/2012 View Member's: Reviews	It was easy thats all I can say.	Overall Rating
Date Reviewed: 03/10/2012
grnlite from unknown Member Since: 02/23/2012 View Member's: Reviews	No problems	Overall Rating
Date Reviewed: 03/09/2012
emierz from unknown Member Since: 02/29/2012 View Member's: Reviews	Prices and discounts seemed to change each time I visited the site, the prices even changed while I was building a system. Other than that the site was easy to use and the laptop was delivered in about half the time that they estimated.	Overall Rating
Date Reviewed: 03/09/2012
leggs1942 from unknown Member Since: 02/22/2012 View Member's: Reviews	I have been with dell for years and always had a good experiencs with them	Overall Rating
Date Reviewed: 03/09/2012
jdible from unknown Member Since: 02/22/2012 View Member's: Reviews	Dell's products are fine, but its user interface for on-line ordering and order support is in the top 5 percent of the "WORST." Extremely slow in moving from step to step through completion of an order. Depending on which credit card is used (and which issuing bank is involved), just getting to the final "submit your order" page may result in 10 or more minutes of delay while the bank is contacted, which often results in the on-line session being timed out and canceled. I actually thought I had submitted this order (same item) back on February 8th, but then I found that I had not received any confirmation e-mail, and that the item was still in my cart. The next time I buy anything from Dell, if there is a next time, I think I will proceed by telephone. Ordering from Dell on-line is simply too painful.	Overall Rating
Date Reviewed: 03/09/2012
engelman from unknown Member Since: 02/22/2012 View Member's: Reviews	time delay with password and other nonesense not buyer friendly	Overall Rating
Date Reviewed: 03/08/2012
gaylord from unknown Member Since: 02/21/2012 View Member's: Reviews	Dell is way too concerned about making more money off me when I'm ordering, making me wade through offers and ads while trying to buy. Also there were several unnecessary screens and several unnecessary sections of screens, while buying. An unbiased consultant should walk through the site to buy something and experience all the unnecessary crap - and then tell Dell - they obviously haven't walked through the site in a long time - or don't give a damn. Also - I shouldn't have to have a password to buy.	Overall Rating
Date Reviewed: 03/08/2012
spam_sink from unknown Member Since: 02/21/2012 View Member's: Reviews	Working with the Dell website is always a frustrating experience because it seems to take forever for each successive page to load.	Overall Rating
Date Reviewed: 03/08/2012
dxter from unknown Member Since: 02/21/2012 View Member's: Reviews	excellent	Overall Rating
Date Reviewed: 03/08/2012
rickh828 from unknown Member Since: 02/21/2012 View Member's: Reviews	The system was extremely slow. It took 5 tries between last night and this morning before I was finally able to finish. Each time I thought, did it go through or should I try again? I got as far as 'order submit' each time. I tried calling last night 3 times and it appeared be be answered by someone in India. They transfered me and I promptly got disconnected twice. The 3rd time a recording said they're closed and to call between 9-9. I still don't know if my order got submitted multiple times. I'll have to call between 9-9.	Overall Rating
Date Reviewed: 03/07/2012
bdleidy from unknown Member Since: 02/26/2012 View Member's: Reviews	After getting through the online ordering process which was extremely challenging, everything else met or exceeded expectations.	Overall Rating
Date Reviewed: 03/07/2012
linda from unknown Member Since: 02/20/2012 View Member's: Reviews	Chat folks were wonderful! Very very helpful, kind and very polite and I must add very patient with folks that are a bit confused on what they really need. I am thrilled this is my 3 Dell!	Overall Rating
Date Reviewed: 03/07/2012
cinsto from unknown Member Since: 02/20/2012 View Member's: Reviews	Just wish you could order the configuration you need, without having to get items you don't want. Had a relative order the same exact laptop at a better price, but customer service did not have "access" to this pricing - and it was just last month. And there was no one else available to discuss it with - hmmmm. It is what it is. Been a customer for a long time, but certainly feel that no longer matters.	Overall Rating
Date Reviewed: 03/07/2012
kellyrascal2 from unknown Member Since: 02/20/2012 View Member's: Reviews	Always a pleasure dealing with Dell.com	Overall Rating
Date Reviewed: 03/07/2012
loliconest from unknown Member Since: 02/20/2012 View Member's: Reviews	Good experience!	Overall Rating
Date Reviewed: 03/06/2012
kbulzomi from unknown Member Since: 02/19/2012 View Member's: Reviews	Helps me determine products compatible with my computer & printer. In submitting order, I was promptly notified of information that needed updating.	Overall Rating
Date Reviewed: 03/06/2012
jchand from unknown Member Since: 02/19/2012 View Member's: Reviews	easy to use, clear and concise layout of site.	Overall Rating
Date Reviewed: 03/06/2012
kasept2002 from unknown Member Since: 02/19/2012 View Member's: Reviews	Thank you, thank you --- This was so simple	Overall Rating
Date Reviewed: 03/05/2012
bryceisfree from unknown Member Since: 02/18/2012 View Member's: Reviews	The biggest issue I had was the shipping address and billing address. I feel that the shipping address are focused on residential shipping address, a better tutorial for shipping to military addresses would be appreciated.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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